If not physically broken, Neat Receipts scanner or other models of Neat scanner error can be mostly caused by Neat scanner driver issues. Or after upgrading to Windows 10, you need to update the Neat drivers as well for Neat scanners for better performance.
On the other hand, depending on your case, downloading the Neat scanner driver for Mac is also available. While if the Neat scanner driver is listed under Imaging devices or Other devices, but your Neat scanner stops working on Windows 10, maybe you need to update the driver for the Neat scanner.
As a safe and professional driver updating tool, Driver Booster can figure out whether or not your Neat scanner driver is outdated or missing from Windows Download , install and run Driver Booster on your PC.
Then Driver Booster will begin to scan all the device drivers on your computer and offer all the available updates to you. With the correct Neat scanner driver installed on Windows 10, you are now able to scan smoothly with Neat scanner using Neat scanner software. Expand Imaging devices and then right click the Neat scanner driver to Update driver. Export Items from Neat. Your document plan limit has been reached.
Combine and Separate Items in Neat. Updating your Log In Email Address. Sign In with Google. Basic Troubleshooting. Collecting an Item ID in Neat. Transactions in the Neat Mobile App. Mobile Reconciliation Experience. Capture Items with the Neat Mobile App. New Neat Mobile App. New Neat Mobile App Overview. Searching in the Neat Mobile App. Troubleshoot Google Sign-In Issues.
Neat Downloads. Neat and macOS 12 Monterey. Troubleshooting "Error uploading. Retrying in 60 seconds. Improving Image Quality on Neat Scanners. Install Neat Scan Utility for the Desktop. Troubleshooting "Scanner Not Connected" Message. Raven Pro. Scan with 3rd Party Scanners. Certified 3rd Party Scanners. ScanSnap iX Fujitsu ScanSnap S Fujitsu fi Canon DR-C Kodak ScanMate iWN.
Kodak ScanMate i Canon PII. Canon DR-M Canon DR-F Ambir ImageScan Pro ix. Ambir ImageScan Pro i. Brother DSDW. Brother ADSW. Panasonic KV-SC. Integrate QuickBooks Desktop. Unable to Send to QuickBooks Desktop. We do not provide downloads for retired software because it will not be compatible with current operating systems.
We do regularly update our current software as well as add new features. The new features come at no extra cost and are included in the plan along with unlimited cloud storage and access from our free mobile app. No one is forced to upgrade to the cloud if they do not wish to use the cloud and you are free to continue using an older version of Neat software, however, please remember there will be no further updates or support for software that was retired a number of years ago.
We hope you enjoy this new free utility that will allow you to continue using your scanner in current versions of Windows and Mac. I purchased a Neat Receipts mobile scanner in from Costco and installed the software on my Windows 7 computer. I have an updated Windows 10 computer now. The software can't be installed on that OS. Contacting them only results in suggestions that are not applicable, ie, installing a driver that they say on their website is not available for my model.
We're sorry to hear of the inconvenience. As you know, the original software you received in is now a decade old and not guaranteed to work on current versions of Windows or Mac. Even if you were switching to another Windows 7 computer, without the Neat cloud service, you would still need access to the files on the older computer so you could copy and transfer them to the newer one.
If you still have access to the files on the old computer then you should still be able export them out of the retired Neat software as PDF files that can be used on your Windows 10 computer. Please see this article which includes a download link to the Neat Scan Utility in the first question and answer.
I have been using Neat since and loved it until it went to a subscription, I believe in I exited the system and waited for two hours before trying again. Also, You cannot enlarge a document without cutting off part of the page. You cannot enlarge the viewing area so if you need to see something on the sheet, you have to print it.
I called on this and they said they know about it, but have no plan to change it in the near future. Again, ridiculous! Long delay. It was fast and you could enlarge a document and move it around to see all areas of the page. Unfortunately, Neat got greedy and was not happy about selling the system for a one-time fee.
I have no problem paying annually, but I do not like the change in use which is definitely not for the better. I used to brag on the system, and two of my friends purchased one years ago. One chose not to go on after the change.
We also are gearing up to release a new product later tis year which will solve issues that were encountered. Once again we do apologize and we appreciate you as a customer of Neat!
I tried using my scanner and it isn't working. I have been on the phone with support for hours. The IT said he would someone else try and call me back and I have yet to get a callback. I tried to go out and buy another since it's urgent I have one ASAP and found out they are no longer available. No one told me that before! You'd think that a subscription and IT all day someone would tell me that!!!! Thank you for submitting a review! We have taken a look at your account and will have an agent reach out to your directly for assistance with your Neat Scanner.
We do apologize for the inconvenience that you are experiencing but we have stopped selling The Neat Scanners since Once again, we greatly apologize and will have someone reach out to you for assistance. I had Neat a long time ago and have their scanner. I had to call, and their reps helped me figure it out. I use my NeatDesk and scan my stuff so that I can keep a track of it and keep it organized.
Before, I have papers everywhere and didn't have a method. NeatDesk makes it easier to find stuff. Thank you for taking the time out to write a review! We are gald that the NeatDesk is keping you organized! Thank you for choosing Neat! I have the NeatDesk scanner for a few years which I use once a year around tax time. We bought it when we started the business and so far, NeatDesk has been good.
Over the last couple of years, the program had a few glitches. But they worked out a lot of the bugs in the programs and they got me up the speed to make my Neat scanner functioning again. I know a little bit about computers but NeatDesk's customer service team was courteous. They walked me through a lot of things with it.
It categorizes the receipts and creates a report which makes it make easier for the person preparing our taxes. I also use the Neat Cloud where I use the scanner function and store stuff in the app on the phone. We are happy to hear that you have enjoyed your Neat Desk and the Neat cloud software!
It is great to hear that you are able to stay organized! Thank you so much for choosing Neat! I was using Quickbooks before but I didn't like it as there were so many steps.
Also, before, I was putting the receipts from my business on Excel but then when I discovered that I could do that with NeatDesk, I've started putting my receipts on there. I would use it for the whole year now.
I use NeatDesk at the end of the year and because I get to take the tax off of my business, I really like that I'm able to separate the total and then the tax. Another thing is, with the plan that I have, I could call them and it's been well worth the money.
I was very pleased when I had to make a phone call. The people I talked to explained things to me in a very easy way to understand. Thank you for writing a review!
We are happy to hear that you have noticed the simplicity in using Neat! It is always great to hear that the system has saved time! Kudos to the support team for providing excellent assistance and thank you for choosing Neat!
I use NeatDesk for storing my documents so that I can pull them up for taxes but I use it infrequently now because they took it off of a desktop application and made it cloud based, which is very complicated for me. When I previously had the desktop arrangement, I used the Neat Scanner and loaded it in, and had my documentation.
I either scanned my documents in from a hard copy that I had or from an online account statement where I pulled it directly in from the online version into Neat, and I liked that very much for a lot of things that I do get just online copies.
The functionality that I preferred was to have it all self-contained and not on the internet or online, and be able to back up a copy of it for my own purposes. You can use all kinds of scanners but the type of scanner they had that I could scan in 50 pages or documents and either have them consolidated or individually registered made it very convenient to me.
I have another scanner available if I wanna do it piecemeal but I prefer to have, when I had lots of documents, to be able to do it automatically and then choose to whether they did it into the Neat formatting, or I could do it as a pdf.
Now, everything apparently just goes in as a pdf into the cloud. This utility will alllow you to scan your documents and ave them to any folder that you would like onto your computer.
If you would like, you can schedule session with one of our trai ned agents to help you navigate through the software. I really doubt the validity of the 5 star customers. I have also been with Neat since they first started. I purchased the 1st Neat Receipts Scanner then the Desktop.
Initially the program was awesome, when I purchased the scanner it came with the software which I assume was then mine to use freely. Nothing was wrong with my software and yet that one dreadful update that changed everything. With all the hacking out there I don't want to worry that the sensitive documents that hold SS s, Bank info is out there where it can be accessed and with a simple 'OOPS' they think that will fix it?
I honestly loved the 1st software that was came with my unit. It worked perfect. Not allowing to use software that was purchased with the unit is criminal in my opinion. I would rather use Fujitsu's product and software - they have at least been upfront with their product. There are other companies as well out there that have even better software with a lot less problems. Shame on you NEAT. You are absolutely not required to purchase anything in order to continue to use your scanner with your original software.
We have never and will never force any customers to pay to use their previously purchased scanners. To clarify, the original software that came with your scanner was completely free. The only thing you paid for was the scanner itself. That original software was retired back in when we launched our newer Cloud products.
At that time all customers were given the option to continue to use their Legacy software free of charge, or migrate over to the Cloud with a Neat Cloud subscription. You can install and use the desktop scan utility, which is free to use. This application is strictly for scanning and will allow you to continue to use your scanner to store your scanned items on your computer hard drive.
You can continue using the Neat Legacy Software if it is already installed. This option does NOT require you to purchase a subscription, support plan, or newest version of Neat software. Please keep in mind though, legacy versions are no longer available for download and there will no longer be any bug fixes or enhancements to these versions. I use it about one month a year and I use the scanning and expense report feature the most.
I also use it to create reports. Using it is time-saving and this method is more streamlined and it has easier analysis. NeatDesk's technical support is really good too. I've gotten a couple of my friends to start using it. Thank you for taking the time to write a review! We are happy to hear that you are enjoying your Neat Desk scanner. We are even more happy to hear that it has saved you time as well. But all of a sudden, they came in and said I had to start paying to be able to use it.
That's the thing that makes me mad. Improving Image Quality on Neat Scanners. Install Neat Scan Utility for the Desktop. Troubleshooting "Scanner Not Connected" Message. Raven Pro. Scan with 3rd Party Scanners. Certified 3rd Party Scanners.
ScanSnap iX Fujitsu ScanSnap S Fujitsu fi Canon DR-C Kodak ScanMate iWN. Kodak ScanMate i Canon PII. Canon DR-M Canon DR-F Ambir ImageScan Pro ix. Ambir ImageScan Pro i. Brother DSDW. Brother ADSW. Panasonic KV-SC. Integrate QuickBooks Desktop. Unable to Send to QuickBooks Desktop. Integrate QuickBooks Online. Integrate Campaign Monitor. Integrate Constant Contact.
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